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PUREFLOWEXTERIORS

FAQ

Questions, answered straight

Everything homeowners usually want to know before booking. If yours isn't here,ask on the quote form— real answers, no runaround.

What’s the difference between power washing and soft washing?

Power (pressure) washing uses high-pressure water and belongs on hard surfaces like concrete and pavers. Soft washing uses low pressure — about like a garden hose — plus a cleaning solution that kills algae, mildew, and mold at the root. Siding, roofs, and painted wood should always be soft washed; driveways and sidewalks get real pressure. We do both, and using each where it belongs is most of what separates a professional job from a rental-machine weekend.

Are your cleaning solutions safe for plants and pets?

Yes, handled the way we handle them. We pre-wet all landscaping before applying anything, keep solutions diluted to surface-appropriate levels, and rinse plants and beds again when we finish. We ask that pets stay inside while we work, mostly so nobody gets startled by hoses and ladders.

How often should a house be washed around here?

Every one to two years for most homes in the New River Valley. Our humidity and tree cover grow algae faster than drier parts of the country — heavily shaded houses lean toward yearly, sunny open lots can stretch to two years or more.

How do quotes work?

Free and fast. Fill out the quote form with your address and what you need — most properties we can price from the details you give us plus what’s publicly visible, and we’ll reach out the same or next business day. No pushy walkthrough, no obligation.

Do I need to be home during the wash?

No. As long as we can reach an outside water spigot and any gates are unlocked, you can go about your day. We ask that windows are closed, pets are inside, and vehicles are moved away from the work area.

Will pressure washing damage my siding or roof?

High pressure absolutely can — cracked vinyl, stripped paint, and shingles losing their protective granules are the classic DIY damage patterns. That’s exactly why we soft wash those surfaces instead. Pressure is reserved for concrete and other hard surfaces that are made to take it.

What should I do before you arrive?

Close your windows, bring pets inside, move vehicles out of the work area, and clear anything fragile off porches and decks. We’ll handle moving standard patio furniture and putting it back.

What happens if it rains on my appointment day?

Light rain doesn’t stop a wash — the surfaces are getting wet anyway. Storms or heavy rain do, and in that case we’ll reach out and reschedule you to the next available slot at no charge.

Are you insured?

Yes — fully insured, and happy to provide a certificate of insurance on request for commercial jobs and property managers.

Do you guarantee your work?

We end every job with a walk-around. If something was missed, we fix it on the spot — and if you spot something after we leave, tell us and we’ll come back and make it right.

Ready for the cleanest house on the street?

Free quotes, straight answers, and a wash done the right way — usually within the week.